As a global leader in non-invasive orthopaedics, Össur has nurtured an innovative mind-set and continuously pushed the boundaries to create the best solutions for both providers and their patients.

Best-in-Class Clinician Support Services


As a member of the Empower family, you'll have access to extensive clinician support services including global product support, clinician training programs, and reimbursement support services and many other resources to help guide you and your patient on their journey to a life without limitations.

Reimbursement and Regulations

O&P reimbursement and regulatory news & analysis by Össur's industry experts.

Össur Academy

Access to continuing education credits and product training.

Customer Care

Top-level service for successful clinical outcomes.

Built on Decades of Research & Experience


The Empower team is trained in best practices throughout the DME industry. Our consultants have a combined 40+ years consulting experience and 100+ years of experience with DMEPOS.

Shauna Abdullah | Empower Teamlead

Shauna brings 15 years of IT Healthcare experience to the team. While in her previous role as IT Applications Manager for a very large Orthopaedic Practice, she implemented two EHR programs.

As an Empower Teamlead, Shauna has managed Empower software improvements, development and testing and assisted with strategy and workflow design from an inventory management perspective to maximize efficiency and assist with reimbursement in DME Ancillary Programs in varying markets.

Kori Jones, ATC | Empower Implementation Specialist

Kori is a Certified and Licensed Athletic Trainer. Prior to coming to Össur, he spent 9 years at a large Orthopaedic Practice in Virginia as a DME Coordinator and played a role in their day to day supply chain management.

Kori’s clinical experience allows him to assist customers with workflow and inventory management while maximizing the goals of their DME Ancillary Program.

In his spare time, he likes to bake and spend time at the beach with his daughter.

Rylan Coddington | Empower Implementation Specialist

Rylan has had multiple roles within healthcare in the last fourteen years, including operating room assistant, supply chain management, adolescent medicine program manager, and office manager. Eight of those years were working with three orthopaedic practices in Ohio managing their DME programs, while focusing on compliance/documentation, and best billing practices.

Rylan’s experience within the many facets of healthcare have helped to contribute to the success of our customers with their DME management and continued growth.

In his spare time, Rylan enjoys cooking exotic foods, wine tastings, and binging on Netflix.

Logan Hendricks, ATC | Empower Implementation Specialist

Logan is a Certified Athletic Trainer who brings 6 years of orthopaedic clinic & DME experience to the team. She also spent 8 years on the field as an athletic trainer in the high school setting. She is excited to help clients enhance their DME programs by collaborating to develop best practices in their day-to-day flow and management of inventory.

In her spare time, Logan likes to attend concerts & sporting events in her home city of Atlanta and throughout the U.S.

Sheri Apperson | Empower Implementation Specialist

Sheri has more than twenty years progressive experience in the hospital and healthcare industry. Throughout her career she has had multiple roles including Clinic Operations Supervisor, Practice Management Training Coordinator, and Ambulatory EHR Specialist. For the last seven years, Sheri has been training and implementing various EMR software for a large multi hospital healthcare system, which includes over thirty family care/specialty clinics. She has extensive knowledge in both ambulatory and acute patient workflows. Sheri is skilled in medical practice management, EMR software documentation, and has a strong passion for process improvement.

Katelyn O’Brien, MSOP, CPOA | Empower Implementation Specialist, O&P Channel

Katelyn brings 5 years of clinical Prosthetics and Orthotics experience to the team. Serving the profession as a technician, an assistant, and a clinician, she appreciates the complex workflow in P&O and the importance of compliance. Katelyn also contracts as a data analyst, and enjoys using these skills to increase process efficiency and maximize returns in managing DMEPOS services. She is excited to contribute to the Empower platform for P&O practices to create truly client-specific software solutions.  

Our Team of Experts Are Here to Support Your Practice