Touch Care is a global product support program which aims to provide both clinicians and wearers of Össur upper limb prostheses with exceptional customer support. Touch Care provides a comprehensive set of benefits to enhance the user experience with i-Limb hand and i-Digits devices.
Touch Bionics' premier service and support package includes a warranty that runs from the original purchase date and is dependent on the device package purchased.
Accidental Damage Coverage
With Touch Care, you also receive accidental damage coverage for your prosthesis.
my i-Limb® Mobile Control App
Eligible i-Limb Quantum, i- Limb Ultra, and i-Digits Quantum users receive an Apple® iPod Touch with their product, allowing grip patterns and other customized features to be activated quickly and easily while on the move. The i-Limb and i-Digits user can download the my i-Limb™ mobile control app through the Apple® app store.
Every three months*, we will provide you with a new i-limb skin active covering for your prosthesis.
Hand Health Check
Using the App you can run a heath check on your i-Limb Hand or i-Digits device to check its functionality.
Service and Repairs
If your hand requires a repair or service, Touch Care ensures that you will be provided with a courtesy hand while your hand is with us.
Biosim and my i-Limb® Mobile App
Our Biosim and my i-Limb mobile apps help control the prosthesis. With Touch Care, you will always receive free upgrades to the software, including any new features or training modes.
Training via the web
Touch Care is designed to help you achieve more with your prosthesis and includes training resources within your biosim mobile app.
Terms & Conditions
Touch Care service and support program runs concurrently with the device warranty for the following products: i-Limb® Quantum, i-Limb® Ultra, i-Limb® Access, i-Digits™, and Livingskin™. Additional years of Touch Care coverage may be purchased during, and up until the last day, of Touch Care.