• To access the Portal, you need an invitation from Össur.
• Once your account has been created, you will receive a Welcome to the Össur Portal email with instructions on how to access the Portal and set your password.
• Follow the steps in the email to complete your setup.

You can reset your password directly from the login page.

• Click on “Reset password?”
• Enter your email address
• Follow the instructions sent to your email

• Check your spam or junk folder
• If you still cannot find the email, please contact Össur Customer Service for assistance

• Access is managed by Össur Customer Service.
• Please reach out to request access, and once set up, you will receive a Welcome email with login instructions.

• Currently, updates to personal details are handled by Össur Customer Service.

• Currently, company details are managed by Össur Customer Service.

• Delivery addresses are currently managed by Össur Customer Service.
• Once an order has been placed, the delivery address for that order cannot be changed.

• Billing details are currently managed by Össur Customer Service.

• Payment methods are managed outside the Portal through our billing system, Billtrust, and overseen by Össur’s Accounts Receivable team.
• To add or remove a payment method, please contact your Accounts Receivable representative for assistance.

• You will be asked to provide a PO number during checkout.

• Orders are shipped to one location per order.
• If you need items delivered to multiple locations, please create separate orders for each shipping address.

• You will not be charged at the time of placing the order.
• Orders are processed first, and invoicing is handled according to your company’s agreement with Össur.

Once you submit your order:

• Your order is sent for processing
• You will receive an order confirmation
• The order will be prepared and shipped based on availability
• You can track the status of your order directly in the Portal

• If you need to cancel an order, please contact Össur Customer Service as soon as possible.
  They will assist you based on the order status.

• Yes, you can reuse a previous order to save time.
• Go to your order history, select an existing order, and reorder the same items with adjustments if needed.

• You can reorder items directly from your order history

You can search using your PO number directly from the Order Overview page:

• Use the search bar
• Enter your PO number
• Select the relevant order

• Please contact Össur Customer Service, who will guide you through the process and ensure your order is created correctly.
• Support for custom ordering will be introduced in future versions of the Portal.

• You can track your orders directly in the Portal.
• Go to the Orders section to view both current and past orders, including their status.

• “Processing” means that your order has been received and is being handled by Össur.
• This includes steps such as order validation, preparation, and coordination for shipment.

Processing times can vary depending on:

• Product availability (e.g., items on backorder)
• Order complexity
• System validations (such as pricing or shipping checks)
• Occasional manual review

Most orders move quickly, but some may require additional handling.

• You can always check the latest status directly in the Portal.
• Notification features are expanded in future versions.

• Once an order has been submitted, it is generally no longer possible to edit the PO number in the Portal.
• Please contact Össur Customer Service if an update is required.

• It may be possible to cancel or modify an order while it is still in “Processing,” but this depends on how far the order has progressed.
• Please contact Össur Customer Service as soon as possible for assistance.

-If an order is split into multiple shipments, each shipment will be shown separately within the order details.
You can:

• See which items are included in each shipment
• Track each shipment individually

• You can view your full order history directly in the Orders section of the Portal.

• Team members are currently added through Össur Customer Service.
• Once created, they will receive a Welcome email with access instructions.

• User management is currently handled by Össur Customer Service.

• Role-based access and permissions will be available in future versions of the Portal.

• You can find our security and privacy policies on the Össur website or within the Portal footer.
• These documents explain how we handle and protect your personal and company data.

• Please refer to the privacy policy for detailed information about data collection and usage.

• Össur follows industry standards to protect your data.
• For full details, please refer to the privacy policy.

• To request deletion or export of your data, please contact Össur Customer Service.
• Requests are handled in accordance with applicable data protection regulations.

• This functionality is not yet available in the Portal.
• For now, please contact Össur Account Receivable.

• Quote functionality may be expanded in future versions. For now, please contact Össur Customer Service if needed.

• Your pricing is shown directly in the Portal when browsing products and placing orders, based on your agreement with Össur.

• Payment methods are managed outside the Portal through our billing system, Billtrust, and overseen by Össur’s Accounts Receivable team.

• Returns and product related issues are currently handled by Össur Customer Service.

• Integration capabilities may be introduced in future versions as the Portal continues to evolve.

• Support is currently provided through Össur Customer Service.
• They can assist with orders, account setup, and general Portal questions.