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Linda Collins Blogger

Proof of Delivery Requirements

Posted by Linda Collins | November 25, 2014

​Recently, several questions have come to us about what exact details are required on a delivery ticket, also known as a Proof of Delivery (POD.)

The purpose of the POD is to aid in determining correct coding and date of service. The POD must be signed by the beneficiary, which authenticates actual receipt of the items billed.
The POD must include the following details:
  • Beneficiary's name
  • Delivery address
  • Sufficiently detailed description to identify the item(s) being delivered (e.g., brand name, serial number, narrative description)
  • Quantity delivered
  • Date delivered
  • Beneficiary (or designee) signature and date of signature
The beneficiary’s signature and date must be legible. The signature must come from the beneficiary or someone who can sign on behalf of the beneficiary. For example, if the beneficiary is unable to sign the POD, a spouse may sign and indicate relationship to the beneficiary.
The date of signature becomes the date of service on the submitted claim. Many suppliers incorporate the proof of delivery requirements into a document with the supplier standards, with a copy given to the beneficiary as well.
Delivery documentation must be retained in the patient’s record and made available, upon request, to auditors. Several DMEPOS billing software programs have template delivery documents available. Further information about POD can be found in the Medicare Provider Integrity Manual, Chapter 5.8. Proof of Delivery.
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