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Linda Collins Blogger

Proof of Delivery

Posted by Linda Collins | October 25, 2013

What specific documentation do you need to satisfy the Proof of Delivery requirements?

According to the Program Integrity Manual, there are three main methods for delivering an item to a patient:

  1. In person delivery to the patient
  2. Mailing/shipping the item to the patient
  3. Delivering the item to a nursing facility for the patient

In all instances, the provider must obtain a signed and dated delivery slip which includes the patient’s name, delivery address, detailed description of the item(s) delivered, the quantity delivered, date of delivery and the a valid signature.

In person delivery

In this situation, you will obtain a signature from the patient on the day you delivery the product. This date becomes the date of service on your claim.


When you utilize a shipping service to send products to patient, you are required to keep documentation showing the tracking of the package and proof of receipt of the package. This information is required in addition to the detailed shipping invoice. Your delivery record must link to the delivery service record by some clear method like the delivery service's package identification number.
In this circumstance, you will use the shipping date as the date of service on the claim.

Delivering to a nursing facility

When you deliver an item to a patient residing in a nursing facility, follow the same guidelines outlined for an in person delivery. However, the nursing facility must maintain documentation that the item was delivered and used by the patient.
Many billing and electronic medical record services offer Proof of Delivery templates. Take advantage of the resources available and protect yourself from claims denials.

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