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Making your DME ancillary program a successful business

Whether you’re converting an existing stock-and-bill program, or starting from scratch, you need to know about Empower by Össur. Empower is so much more than the typical one-size-fits-all inventory management software. It’s a comprehensive DME program management solution that encompasses:

Consulting and Support

No two practices are the same. Which is why we first consult with you to understand your unique way of doing business. Then, we help you optimize your processes to maximize both patient outcomes and insurance reimbursement:

  • Dedicated account manager
  • Current program analysis
  • New dispensing opportunities
  • DMEPOS enrollment assistance

Inventory Management

With Empower, dispensing, tracking and replenishing your DME inventory is simple:

  • Paperless dispensing process
  • Barcode scanning option
  • Mobile access
  • Product consolidation to reduce overhead
  • Easy, PAR level replenishment process
  • Track inventory at unlimited locations independently
  • View inventory on-hand and on-order

Compliance and Reimbursement

Replace tedious, manual patient paperwork with an electronic process that takes minutes instead of hours, ensuring regulatory compliance while maximizing all reimbursement opportunities:

  • Required documentation
  • Policies and procedures
  • Coding assistance
  • Access to Össur reimbursement and regulatory support

Insurance Billing

Empower provides a fast, efficient solution to insurance billing and is constantly updated to keep you current on changes in billing codes, rules and regulations:

  • Electronic claims submission
  • Real-time patient eligibility
  • Generate required documentation
  • Document storage

Auditing and Analysis

Robust reporting features help you effectively analyze your business and identify opportunities for growth. Plus, our consultants are on call to provide ongoing support for everything from quick questions to a thorough audit of your business:

  • Robust reporting
  • Accounts receivable guidance
  • Regular software updates
  • Mock review with industry experts

"Since we signed on with Empower, I could not be happier. Implementing on iPad Mini devices allows us to view truly real-time inventory levels as well as capture live patient signatures. With Empower, I can delegate ordering responsibilities to multiple users at our different sites but still approve orders before they are placed. The system has robust reporting which allows me to analyze all aspects of our DME business and adjust to our ever-changing needs."

- Kevin Seyle
Lowcountry Orthopaedics & Sports Medicine
DME Coordinator, Empower customer since 2016

Meet the Team

The Empower team is trained in best practices throughout the DME industry.

Betsy Halwes, MS, ATC, LAT, PES
Director, Empower Reimbursement Services

Betsy is a Certified and Licensed Athletic Trainer who brings 15 years of DME experience to the team. She has been a DME Coordinator and a Research Coordinator with the Physiatry group as part of a very large Orthopaedic Practice.

As part of the Empower team, Betsy has assisted with development of DME Ancillary Programs in various settings, including physician offices, O&P facilities, and DME companies. She uses her skill set to assist in workflow design, inventory control, and regulatory requirements to maximize DME Ancillary Program potential in these various settings.

Shauna Abdullah
Empower Teamlead

Shauna brings 15 years of IT Healthcare experience to the team. While in her previous role as IT Applications Manager for a very large Orthopaedic Practice, she implemented two EHR programs.

As an Empower Teamlead, Shauna has managed Empower software improvements, development and testing and assisted with strategy and workflow design from an inventory management perspective to maximize efficiency and assist with reimbursement in DME Ancillary Programs in varying markets.

Kori Jones, ATC
Empower Implementation Specialist

Kori is a Certified and Licensed Athletic Trainer. Prior to coming to Össur, he spent 9 years at a large Orthopaedic Practice in Virginia as a DME Coordinator and played a role in their day to day supply chain management.

Kori’s clinical experience allows him to assist customers with workflow and inventory management while maximizing the goals of their DME Ancillary Program.

In his spare time, he likes to bake and spend time at the beach with his daughter.

Rylan Coddington
Empower Implementation Specialist

Rylan has had multiple roles within healthcare in the last fourteen years, including operating room assistant, supply chain management, adolescent medicine program manager, and office manager. Eight of those years were working with three orthopaedic practices in Ohio managing their DME programs, while focusing on compliance/documentation, and best billing practices.

Rylan’s experience within the many facets of healthcare have helped to contribute to the success of our customers with their DME management and continued growth.

In his spare time, Rylan enjoys cooking exotic foods, wine tastings, and binging on Netflix.

Logan Hendricks, ATC
Empower Implementation Specialist

Logan is a Certified Athletic Trainer who brings 6 years of orthopaedic clinic & DME experience to the team. She also spent 8 years on the field as an athletic trainer in the high school setting. She is excited to help clients enhance their DME programs by collaborating to develop best practices in their day-to-day flow and management of inventory.

In her spare time, Logan likes to attend concerts & sporting events in her home city of Atlanta and throughout the U.S.