Össur SmartMeasure Privacy Notice

Introduction

Ӧssur’s SmartMeasure 3D mobile app provides you, the clinician, with the ability during a patient fitting to capture a patient’s measurements and for you to enter the data necessary for ordering orthotic devices such as custom knee braces.

The app does not require you to provide patient names to create an order. We ask that you use a different patient identifier of your choosing.

We understand that you are aware of and care about your own personal privacy interests as well as those of your patients, and we take that seriously. This Privacy Notice describes the collection and use of data related to the SmartMeasure3D mobile app and solely applies to the processing of the data collected or entered by you within this app.

We will update this Privacy Notice from time to time as we undertake new personal data practices or adopt new privacy policies. The Privacy Notice was last updated on June 13, 2025.

Data Protection Officer

Össur is headquartered in Reykjavik, Iceland. If you have any questions or concerns about this Privacy Notice or Össur’s personal data practices, Ӧssur’s Global Data Protection Officer can be contacted with the below information:

[email protected]
Össur hf.
Grjótháls 5
110 Reykjavík, Iceland

DATA COLLECTION

The mobile app collects information, including information that may directly or indirectly identify you, as follows:

  • Clinician Information: We collect your email address when you sign up for the app to secure your account and provide ongoing access.
  • Usage Data: When you use the app, we collect activity data such as your login data and other technical information.
  • Order Details: Information about your business (e.g.: your clinic phone number and delivery address) and ordering information you enter or capture using the app (e.g.: patient identifier, measurements and notes) are transmitted to Össur to fulfill orders and provide necessary services.

USE OF TRUEDEPTH AND FACE DATA

Our app uses Apple’s TrueDepth camera system to capture depth data for the purpose of generating a 3D mesh of the patient's knee or other non-facial body parts. We do not collect, use, store, or share any facial recognition or biometric face data.

This data is not stored, shared, or used for identification purposes.

All depth data is processed locally on your device and is not retained unless you save the scan. It is not transmitted to the server unless you explicitly choose to export the 3D mesh.

We do not access or store Face ID data, and we comply with Apple’s developer guidelines and applicable privacy laws, including GDPR and CCPA.

You will be prompted to grant camera access, and you may revoke this permission at any time via your device settings.

U.S DATA HOSTING

The data collected by Össur is hosted and stored on servers located in the United States. Please be aware that the data protection laws in the U.S. may differ from those in your country of residence. We take reasonable measures to ensure that your data is treated securely and in accordance with this Privacy Notice.

CLINICIAN RESPONSIBILITIES

The app allows you to collect and store your patient’s information, including using the phone’s camera to take images and videos of a patient’s knee, and associated clinical measurements, to support the ordering of bracing devices. This information is stored locally on your mobile device before it is transmitted to Össur’s database where it is linked to your account.

You are responsible for ensuring compliance with applicable privacy and data protection laws when you collect, store, and use your patient’s information, including:

  • Patient Consent: You must obtain any required consents from patients before collecting and processing their personal data within the app.
  • Data Accuracy: You are responsible for ensuring that the information entered into the app is accurate and complete.

The app does not require you to provide patient names to create an order. We ask that you use a different patient identifier of your choosing.

DOWNLOADING DATA

The app allows you to download data such as pdf files of the order from the app to your local device. If you remove data out of the app to your device, Össur is not responsible for the security, confidentiality, or integrity of that data once it has been transferred out of the app. When you download, export, or otherwise transfer data from the app to your device or third-party services, it is your responsibility to ensure that any data you handle outside the app is managed securely and in compliance with applicable laws and regulations.

YOUR RIGHTS

Subject to certain exceptions, you can exercise the following rights in relation to your personal data that Össur processes in accordance with this Privacy Notice:

  • Right of access. You may ask for confirmation that Össur is processing your personal data and to get access to the personal data Össur may have about you.
  • Right to correct your personal data that Össur maintains if it is incorrect.
  • You may request that Össur erase or cease to process your personal data, subject to certain exceptions.
  • Right to object to or restrict processing of your personal data.

Depending on your country of residence, you may have the right to lodge a complaint with your local data protection authority if you believe Össur’s processing of your personal data is not compliant with the relevant data protection laws.

Reasonable access to your personal data will be provided at no cost upon request made to Össur at [email protected]. If access cannot be provided within a reasonable time frame, Össur will provide you with a date when the information will be provided. If for some reason access is denied, Össur will provide an explanation as to why access has been denied.

Security of your personal data

To help protect the information transmitted through the apps, including your personal data, we maintain physical, technical and administrative safeguards. We update and test our technology on an ongoing basis. We restrict access to your personal data to those employees who need it to provide services to you.To help protect the privacy of data and personally identifiable information you transmit through use of the application SmartMeasure, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you.