Touch Solutions Reimbursement Support Services
Reimbursement Support Services - Available in the U.S. and Canada
Expert, confidential support to ensure timely and successful reimbursement outcomes. Complimentary service for any purchase from our dedicated reimbursement support specialists.
Pre-submission Package Review
- North American experts
- Success across a wide range of providers
- 24-hour turn around
Our Services Include
- Evidence based claim support - assistance with pre-fitting assessments and finalizing treatment plans for pre-authorization requests
- Document checklist & review services - comprehensive authorization checklists and document review of policies, service estimates and Explanation of Benefits (EOBs)
- Billing & coding guidance - l-coding recommendations, suggested billing amounts, and/or state specific Medicare allowables
- Denial review & appeal preparation - provide a full review of the denial letter, EOB, and policies to assist with preparing the appeal package
- Additional support services - referring physician communications, service estimates, and supporting clinical justification
Customer Requirements*
- Assist the patient with completing a Pre-fitting assessment via the Patient Care Pathway
- Manage all clinical interaction with the patient
- Provide access to referring physician to compile required medical documentation
- Collect any balance billed to the patient
*Additional terms and conditions may apply
To utilize Össur Touch Solutions reimbursement support services, contact one of our reimbursement specialists at 1-800-233-6263.
The responsibility for accurate coding lies with the patient care facility that selects a product and fits the patient. Össur’s coding recommendations are based on our best judgement. These recommendations are open to revision based on additional information or changes in the L-code system.