Össur SmartMeasure Privacy Notice – 25th of May, 2018


Össur is a global leader in non-invasive orthopedics; innovating, producing, and providing advanced technological solutions within prosthetics and bracing & supports.

SmartMeasure is an app for iPhone® and iPad® specially designed to order pre-fabricated knee braces and measure for custom knee braces. Use SmartMeasure during your next patient fitting to experience Össur’s most intuitive, efficient and accurate way to order and measure knee braces.

We understand that you are aware of and care about your own and your patient’s personal privacy interests, and we take that seriously. This Privacy Notice describes Össur´ policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

This privacy notice applies solely to the collection and processing of information through the application SmartMeasure. Processing includes the collection, use, storage and disclosure of information by Össur.

The content of this page was last updated on 25th of May, 2018

Data Protection Officer

Össur is headquartered in Reykjavík, Iceland. Össur has appointed an internal data protection officer for you to contact if you have any questions or concerns about the Össur’s personal data policies or practices. The Össur´s data protection officer’s contact information are as follows:

[email protected]
Össur hf.
Grjótháls 5
110 Reykjavík, Iceland

How we collect and use (process) your personal information

Össur collects personal information about the users of the application Smart Measures in the following ways:

SmartMeasure collects information about you, including patient information provided on submitted orders. We receive information when you sign into the app and register. SmartMeasure also collects information about how you use the app. That is:

  • We collect your name and email address that helps secure and provide you with access to the app. That also helps us to respond to your support requests and comments.
  • We collect information about your orders, that is patient identifier, measurements, and pictures of the knee to provide the Össur manufacturing process with the required data to produce the custom knee brace.
  • If you include patient pictures on your SmartMeasure order, that information will be stored by Össur.
  • We collect information from your mobile device, which provide us with technical information when you access or use the application SmartMeasure. This technical information includes, device and analytics information, mobile client type and mobile client operating system.

Data subject rights

The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available on the website of the United Kingdom’s Information Commissioner’s Office.

This Privacy Notice is intended to provide you with information about what personal data Össur collects about you and how it is used. If you have any questions, please contact us at [email protected]

If you wish to confirm that Össur is processing your personal data, or to have access to the personal data Össur may have about you, please contact us at [email protected]

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Össur might have received the data from Össur; what the source of the information was (if you didn’t provide it directly to Össur); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Össur if it is inaccurate. You may request that Össur erases that data or ceases processing it, subject to certain exceptions. You may also request that Össur ceases using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Össur processes your personal data. When technically feasible, Össur will—at your request—provide your personal data to you or transmit it directly to another controller.

Reasonable access to your personal data will be provided at no cost upon request made to Össur at [email protected]. If access cannot be provided within a reasonable time frame, Össur will provide you with a date when the information will be provided. If for some reason access is denied, Össur will provide an explanation as to why access has been denied.

Security of your information

To help protect the privacy of data and personally identifiable information you transmit through use of the application SmartMeasure, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you.

Data storage and retention

Össur uses a cloud solution called Azure. Azure is a solution provided by Microsoft and the data is stored on Azures servers in Virgina, US. Microsoft is self-certified under the EU-U.S. and Swiss-U.S. Privacy Shield Framework. We encourage you to learn more about Microsoft´s privacy practices, https://privacy.microsoft.com

Due to accounting regulations Össur will store the information for a period of 8 years. If you have any questions regarding the data storage or retention, please contact Össur´s data protection officer at [email protected].

Changes and updates to the Privacy Notice

As our organization, our products and this app changes this Privacy Notice is expected to change as well. We reserve the right to amend the Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice within this app. We may e-mail periodic reminders of our notices and terms and conditions and will e-mail SmartMeasure users of material changes thereto, but you should then refer to the application to see the current Privacy Notice that is in effect and check for application updates frequently to see changes that may have been made to it.