Össur ASEAN strives to offer consistent, high-quality customer service. Through value-add resources, innovative services and educational programs, we build close and enduring relationships with our customers.
Top service levels are matched by an established reputation for scientifically-proven technology and successful clinical outcomes. Össur welcomes new customers and potential distributors as part of our global service network.
Custom Brace Alterations or Cancellations
All custom knee braces are custom fabricated for a unique individual and cannot be restocked. Therefore, alteration or cancellation of a custom order may result in a fee if brace fabrication has already begun. To limit this possibility, please notify Össur of any custom order alterations or cancellations as quickly as possible.
Touch Care Terms & Conditions
Touch Care service and support program runs concurrently with the device warranty for the following products: i-Limb® Quantum, i-Limb® Ultra, i-Limb® Access, i-Digits™, and livingskin™. Additional years of Touch Care coverage may be purchased during, and up until the last day, of Touch Care.