Össur New Zealand strives to offer consistent, high-quality customer service. Through value-add resources, innovative services and educational programs, we build close and enduring relationships with our customers.

Top service levels are matched by an established reputation for scientifically-proven technology and successful clinical outcomes. Össur welcomes new customers and potential distributors as part of our global service network.

Contact Össur New Zealand

Reach our customer service team by one of the following options:

By Phone

Customer Care:
0800 369 524

By Email

Customer Care:

[email protected]

By Fax

Customer Care:
+61 3 9923 6866


To order by phone: Please contact an Össur Customer Service Specialist using the numbers listed above.

To order by fax, 24 hours a day: For your convenience, you may fax orders at any time to the eFax number above.

View our Prosthetic and Orthopaedic order forms.

Custom Brace Alterations or Cancellations

All custom knee braces are custom fabricated for a unique individual and cannot be restocked. Therefore, alteration or cancellation of a custom order may result in a fee if brace fabrication has already begun. To limit this possibility, please notify Össur of any custom order alterations or cancellations as quickly as possible.

Satisfaction Guaranteed

If at any time within the warranty period you are not 100% satisfied with any Össur product, please contact our Customer Service Department at and give us the opportunity to remedy the situation.


All Össur products are warranted for any defects in materials and/or workmanship. Please contact our Customer Service Team if you have any questions. For product-specific warranty information, please refer to Össur’s product catalogues or Össur product warranty information.